Responsible Gaming Policy

1. Our Commitment to Responsible Gambling

FreshBet Login operates under a licence issued by the UK Gambling Commission. As a condition of that licence, we are required to implement and maintain responsible gambling standards that protect users from gambling-related harm.

Gambling is a form of entertainment. It carries financial risk, and for some individuals it can develop into a compulsive behaviour with serious consequences. We take that risk seriously and provide structured tools to help users maintain control over their gambling activity.

All responsible gaming features described in this document are available to registered users at no cost.

2. Eligibility and Age Verification

2.1 Minimum Age Requirement

Access to gambling services on FreshBet Login is strictly restricted to individuals aged 18 and over. This is a legal requirement under UK law.

2.2 Age Verification Process

All new accounts are subject to age verification. We use third-party identity verification services to confirm that the user is of legal gambling age before permitting any real-money activity. Where verification cannot be completed automatically, additional documentation may be requested, including:

• Government-issued photo ID (passport or driving licence)
• Proof of address dated within the last three months
• Additional financial documentation where required

Accounts that fail verification will be suspended until the process is completed satisfactorily.

3. Player Protection Tools

3.1 Deposit Limits

Users may set daily, weekly, or monthly deposit limits through their account settings. Once a limit is set, it takes effect immediately. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before the change is applied.

3.2 Loss Limits

A loss limit restricts the total amount a user can lose within a defined time period. This tool functions independently of deposit limits and can be configured alongside them.

3.3 Session Time Limits

Users may set a maximum session duration. Once the limit is reached, the session will be automatically terminated. A reality check notification can also be enabled to remind users of time spent gambling at regular intervals.

3.4 Cooling-Off Periods

A cooling-off period temporarily restricts access to gambling services for a defined duration, ranging from 24 hours to 6 weeks. During this period, access to real-money games is suspended, though account login remains available for informational purposes.

3.5 Self-Exclusion

Users who wish to take a longer break from gambling may apply for self-exclusion. Options available include:

• Minimum exclusion period: 6 months
• Maximum exclusion period: 5 years (or indefinitely upon request)

During self-exclusion, the user's account is deactivated. Marketing communications are suppressed immediately. Reinstatement of the account after the exclusion period requires a formal request and is not automatic.

FreshBet Login also participates in GamStop, the national self-exclusion scheme. Users registered with GamStop are blocked from accessing our services across all registered operators in the UK.

4. Identification of At-Risk Behaviour

Our responsible gambling team monitors account activity for indicators of potential harm. These include, but are not limited to:

• Rapid increases in deposit frequency or amounts
• Repeated failed withdrawal requests followed by further deposits
• Extended uninterrupted gambling sessions
• Repeated use of cooling-off features followed by immediate return to activity

Where such patterns are identified, we may contact the user directly or apply temporary account restrictions as a precautionary measure.

5. Support and Referral

FreshBet Login does not provide counselling or clinical support services. Users seeking help with gambling-related issues are advised to contact independent organisations that provide such services, including those recognised by the National Health Service (NHS) and the UKGC's approved support network.

Information on accessing these services is available within the responsible gaming section of the account portal.

6. Minor Protection

Users must not allow individuals under the age of 18 to access their accounts or participate in any gambling activity. We recommend the use of parental control software to restrict access to gambling websites on shared or family devices.

7. Policy Updates

This Responsible Gaming Policy is reviewed periodically to reflect changes in UK legislation and UKGC guidance. The version published on this page constitutes the current applicable policy. Continued use of FreshBet Login's services following any update to this document signifies acceptance of the revised terms.